Most borrowing requests sent to the RapidILL partner require no mediation, however, there may be some occasions when further processing is needed in Alma if the request is missing information required for a good citation, a request can't be filled by RapidILL, or the request exceeds copyright limits.
Requests that have a status of Rejected by Partner should be be reviewed daily and have their status updated to Cancelled by Staff. Updating the status to Cancelled by Staff will cause the Cancellation Letter to be sent to the patron and will complete the request so that it removed from your Borrowing List. If your institution would prefer to have the system automatically cancel these requests, please contact the help desk.
To update the status to Cancelled by Staff:
1. Select each request that you would like to cancel by clicking the box on the left side of the request.
2. Choose Change Status at the top right of the screen, select Cancelled by Staff and click the "Change Status" button.
Bad citations might occur due to lacking or faulty metadata in a CDI record in Primo. Requests that have a status of Bad Citation should be reviewed at least daily. For each request, check the notes to see what is lacking or incorrect or, if the notes are not useful, click Edit to check the citation. Some research might be needed to fix the request.
Some questions to consider:
In order to resubmit the request:
1. Click the Edit button, update the Resource Information, and save it.
2. Click the ellipses next to the request and click the Resubmit option.
Requests that have a status of Pending Approval have exceeded the CONTU Rule of Five and need to be evaluated to determine whether they should be submitted as is, submitted after copyright has been obtained, or cancelled. How you process these items is determined by your institution's policy.
Copyright payments must be managed outside of Alma. Recommended methods for doing this are purchasing the requested article directly from the publisher's website, purchasing the requested article from a commercial document supplier like Reprints Desk, or making a payment to the publisher via the Copyright Clearance Center.
To Manually Send the Request to RapidILL
To Cancel the Request
*Cancellation reasons can be configured. If you would like to remove unused cancellation reasons or add new ones please submit a help desk ticket.