Sometimes errors can occur during the receiving process that are not easily undone. When this occurs, usually the best option is to completely close the original request and start over again with a new request. Normally, this would involve shipping the item back to the owning library and waiting until another copy is sent to your institution- either from the same or a different lender. However, if the original Lending institution is amenable, it is possible to create a new request and fill it with the same item in hand without shipping the item back and forth between libraries. In these instances, we recommend contacting the Lending Institution directly and coordinating with them to perform the steps outlined below.
- Have the lending institution scan the item back in to their library using the item barcode:
Before proceeding, the Lender should verify that the item is not in Transit and the Status is "Item in Place." If it is in Transit, they may need to scan it again at the item's shelving location.
- Once the Lender has scanned the item in, the request will be closed for both the lending institution as well as the borrowing institution. Find the completed Borrowing Request and duplicate it:
- The Resource Sharing Borrowing Request form will appear. Scroll down to the bottom section and find the button that says Add Partners:
- Find the Lender who originally filled the request and click Select
- Verify that all citation and requester information is correct. Click Save (and confirm if necessary).
- If the steps above at performed correctly, a new request will be created at the original Lending Institution:
- The lender should then Ship the item again:
- Once the item has been re-shipped, the Borrowing institution can proceed with receiving the item again:
The item is now ready to be sent to the patron's requested pickup location so that the patron can check it out.
