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Support Options
FLVC Help Desk:
- The majority of your questions/issues should be sent to the FLVC Help Desk. Here is a link with details about how to email, call or chat with HelpDesk staff to help resolve problems, FLVC Help Center.
Report to Ex Libris:
- Used to report collection and title (portfolio) level issues for Alma electronic collections when they originate in the CZ
- Library staff who can file tickets with ProQuest can use this feature. Contact the FLVC Help Desk to request the configuration of the CRM Contacts table in Alma.
- Here is a link to a page with more detailed information about this feature, the circumstances for when it should be used, and how to use it, Report to Ex Libris.
- ExLibris System Status page to see the availability and performance of Alma and Primo VE, and other ExLibris provided services on the NA07 cloud platform.
Chat with Ex Libris:
- Used to ask simple, how-to type questions.
- Here is a link to a page with more detailed information about this feature, Chat with ExLibris.