Skip to Main Content

**Alma/Primo VE Main Resource Guide

This guide is one-stop site for everything related to FLVC's integrated library system (Alma) and discovery tool (Primo VE). Included are sections on training courses, basic functions of Alma, access to test environments, managing staff accounts, and more

Alma/Primo VE Enhancement Process

The Alma and Primo Enhancement Process

Overview

The Ex Libris Users of North America (ELUNA) has an agreement with Ex Libris whereby the user group will identify enhancements to certain major products and the vendor will agree to implement them. These products include Alma and Primo, both of which FLVC currently has licensed on behalf of all 40 institutions. Because of this agreement, ELUNA has developed a process that allows members to recommend enhancements throughout the year and then annually vote on which enhancements should be implemented.

Who Gets to Participate

Only Institutional and Consortial members of ELUNA are allowed to directly vote on enhancements. Institutional members are libraries who pay an annual fee (currently $380) to become voting members of the user group. Consortial members (such as FLVC) pay an annual fee (currently $815) and are also a voting member. Consortial members represent all libraries affiliated with their consortium.

The Process

The Enhancement process begins in January and continues until the summer. It typically follows the timeline below:

  • Late January to early February - A call is made for new enhancements to be submitted.
  • Early February to mid-March - The ELUNA Enhancement Team reviews the list of enhancements, catergorizes them, dedups them, and verifies the ballot for the first round of voting.
  • Mid-March to early April - First round of voting occurs by the ELUNA membership.
  • Mid April - Enhancement Team reviews results and sends the top 20-25 enhancements to Ex Libris for Pointing
  • Mid-April to mid-June - Ex Libris assigns a point value to each enhancement
  • Mid-June to late June - Second round of voting occurs by the ELUNA membership.
  • July to August - Enhancement Team tallies the results and negotiates with Ex Libris on how many enhancements will be implemented and when.

Note: There is a separate process for Alma and Primo, but both follow a similar timeline. There is also an enhancement process for RapidILL and the Central Discovery Index (CDI), but they typically have a different timeline.

 

How to Vote

Both rounds of voting are done using Ex Libris' New Enhancement Request System (NERS). The URL for this system is https://ners.igelu.org/. Only consortial members and Institutional members have access to NERS. A contact person for the institution is given an 8-digit username and password when you join ELUNA. If you do not have your username and/or password, send a message to ners@igelu.org.

Each voting member is given 100 points to place on any enhancement for each product. Libraries can put all of their votes on one enhancement or split up their vote on several. It is not recommended to spread your votes on many enhancements as it "waters down" the library's vote. Most members vote on 3-5 enhancements, splitting the points evenly between them.

 

ELUNA Membership Status of Each Institution

As of 4/4/2024, there are 20 Institution members (10 SUS, 10 FCS), one Consortal member (FLVC), and 20 Consortium Only members. (Consortium Only members are NOT permitted to vote.)

Institution ILS Coordinator (ELUNA Representative) Membership Status

Broward College

Craig Amos Consortium Member Only

Chipola College

Jane Stephens Consortium Member Only

College of Central Florida

Carole Thompson   Consortium Member Only

College of the Florida Keys

Marcos Gonzalez Consortium Member Only

Daytona State College

Anibal Delgado Gonzalez Consortium Member Only

Eastern Florida State College

Ashley Olund Consortium Member Only

Florida A&M University

Ernestine Holmes Consortium Member Only

Florida Atlantic University

Hansy Ambroise (???) Individual Institution

Florida Gateway College

Christine Boatright

Consortium Member Only

Florida Gulf Coast University

Danielle Rosenthal (Same) Individual Institution

Florida International University

Jacqueline Radebaugh (Dalvys Perez) Individual Institution

Florida Polytechnic University

Kathyrn Miller Consortium Member Only

Florida SouthWestern State College

Richard Hodges (Same) Individual Institution

Florida State College at Jacksonville

Madeline Sims Consortium Member Only

Florida State University

Valerie Boulos (Same) Individual Institution

Gulf Coast State College

David Russell Consortium Member Only

Hillsborough Community College

Adonis Amparo (Lei Steelman) Individual Institution

Indian River State College

Alexis Carlson Consortium Member Only

Lake-Sumter State College

Kevin Arms (Katie Sacco) Individual Institution

Miami Dade College

Angel Hernandez Individual Institution

New College of Florida

Jeff Thompson Individual Institution

North Florida College

Ellie Morgan Consortium Member Only

Northwest Florida State College

Tasha McClain Consortium Member Only

Palm Beach State College

Robbie Allen Consortium Member Only

Pasco-Hernando State College

Kayla Kuni (Ingrid Purrenhage) Individual Institution

Pensacola State College

Maria Goodspeed Consortium Member Only

Polk State College

Shannon Schane (Christina Fullerton) Individual Institution

St. Johns River State College

Ann Spinler Consortium Member Only

St. Petersburg College

Josh Brown (Marina Coelho) Individual Institution

Santa Fe College

Jenna Miller (Same) Individual Institution

Seminole State College

Morgan Tracy Consortium Member Only

South Florida State College

Lena Phelps Consortium Member Only

State College of Florida, Manatee-Sarasota

Theresa Smith-Ennis (Meg Hawkins) Individual Institution

Tallahassee Community College

Sila Lott Consortium Member Only

University of Central Florida

Ying Zhang (Same) Individual Institution

University of Florida

Todd Digby (Same) Individual Institution

University of North Florida

Jennifer Murray (Same) Individual Institution

University of South Florida

Bonita Pollock (Same) Individual Institution

University of West Florida

Liza Campbell (Stephanie Clark) Individual Institution

Valencia College

Ruth Smith (same) Individual Institution

Florida Virtual Campus

Wendy Ellis Consortium (26 to 50)

Voting for Enhancements

Remember, only libraries that are institutional members of ELUNA are entitled to vote on enhancements for the products that have ongoing licenses. For most FLVC libraries, that will be Alma and Primo. Information on how to join ELUNA as an institutional member can be found on their website at https://el-una.org/.

Voting is done using the New Enhancements Request System, or NERS, which is a website operated by the International Group of Ex Libris Users (IGELU). The URL for the site is https://ners.igelu.org/. All institutional members should have a username and password to access the site. If you do not have a username and password, contact ners@igelu.org to get your credentials or reset your password. [Note: This process usually takes a few days, so please do not wait until the end of the voting window to request this information.]

If you have your institution's credentials, follow the steps below:

  1. Go to https://ners.igelu.org/ and log in.
  2. Once logged in, all open ballots for products that you have should appear. Choose one of the ballots from the list.
  3. The ballot screen should appear. Find one of the enhancements that you wish to vote for. (The enhancements are listed in order by the assigned enhancement number.) In the corresponding box on the right, enter the number of points your library wishes to place on that enhancement. Each institution is allotted 100 points. An institution can put all of their points on one enhancement or spread them around on several enhancements.
  4. When all 100 points have been allotted, click on Submit Votes at the top or bottom of the ballot.
  5. The main ballot should appear. Repeat these steps for each ballot.
  6. When you are finished, click the Logoff icon at the top right of the screen.

Libraries are allowed to change their vote anytime before the end of the voting period.

2024 Alma Enhancement Timeline

  • Jan 13: Deadline to submit enhancement requests to NERS 
  • Jan 14 - Mar 3: Enhancement team reviews requests and sets up ballot in NERS
  • Mar 4 - 29: First round of voting
  • Apr 2 - 5: Team Reviews results & sends to ExLibris for pointing
  • Apr 8 - May 31: ExLibris pointing process
  • June 10 - 21: Second round of voting on Pointed enhancements

Central Discovery Index Enhancements

New for 2024, a range of CDI enhancements have been proposed to allow for increased competition with Discovery user interface and configuration enhancements. Any active member institution that licenses CDI via Primo or Summon can participate in the vote. 100 points will go to CDI, reallocated from Primo/Summon.

Here is a link to the 2024 CDI Enhancements Ballot.  The enhancements recommended by the UISC are noted on the spreadsheet.

  • Primo/Summon Working Groups will extract unsuccessful enhancement requests from the 2023 ballots and forward them to ExLibris to determine if any are CDI-related by the end of Jan 2024.
  • The Content Working Group will issue a 1st round CDI ballot via NERS  - date TBD
  • If necessary, a 2nd CDI ballot with development pointing will be issued
  • The highest voted enhancements will be selected for development until the 100 points have been reached
  • During July 2024, ELUNA/IGELU will review to determine the required process improvements.

2024 Alma Enhancements

First Round Results (Posted: April 3, 2024)

The first round of voting for Alma Enhancements are completed. ELUNA's Alma Working Group have decided to take the top 25 enhancements from this round and asked Ex Libris to evaluate and "point" each request on how easy or difficult it will be to implement. The vendor is committed to develop 200 points worth of enhancements this year. Once the evaluation is completed in late May, the working group will have a second round of voting starting on June 10th.

Below is a list of the top 25 enhancements. The requests recommended by FLVC are noted in red while the requests FLVC considered but didn't recommend are noted in blue.

Rank Req. ID Votes Module Title
1 8734  2943 Fulfillment Waive Fines/Fees in Bulk by Set
2 8918  2186  Fulfillment Enable the ability to make an item missing that has a process type
3 8182  1880  Resource Man. Automatically suppress bibliographic records- inactive portfolios
4 8998  1823  Resource Man. Special Characters option in Metadata Editor
5 8861  1792  Acquisitions Changing POL type after POL is sent
6 8974  1632  E-Resources Prevent and flag deletion of portfolios with access type perpetual or current + perpetual
7 8825  1598  Resource Man. Version history for Normalization Rules, Merge Rules, etc.
8 8819  1331  Resource Man. Linking to authority via drop down menu in MDE
9 8817  1217  Acquisitions Alma overlap analysis tool to include different identifiers in one comparison
10 8777  1200  Fulfillment New institutional number sequence, or reset Additional ID, to shorten hold shelf pickup number
11 7785  1199  Acquisitions Link an order to existing inventory directly from a POL
12 8914  1186  Administration In List Configuration Option in Request TOU Pickup Locations Policy
13 9024  1133  E-Resources Accessibility indicators on package/collection-level records
14 8384  1082  Fulfillment make maximum renewal date explicit
15 8729  1074  Resource Man. Add option to Print bib record from MDE
16 8883  1069  Analytics Cost Per Use E-Inventory Analysis in Alma Analytics
17 8949  1069  Fulfillment Add a tab "re-loan" to Patron Services to return and re-loan items in one step
18 8845  1037  Acquisitions Update license terms in bulk
19 8763  1035  Administration Improve the consistency/relevancy of letter names/descriptions for library staff editors
20 6907  1031  Resource Man. Enable to upload controlled vocabulary lists in Excel format
21 8837  1003  All Merge Users API
22 8929  936  E-Resources Update URL in porfolio when attached bib record's 856 is updated
23 7306  916  Fulfillment Send Courtesy Notices when Patron Loans are Auto-Renewed
24 8947  895  Fulfillment Show Pickup location in the tables "Requests" and "Loans" in Patron Services
25 8936  815  Acquisitions Copies of claim letters sent to sender e-mail and PO line reference and vendor code added to the claim report events

First Round of Voting (Posted: March 5, 2024)

The first round of voting for Alma Enhancements opened on Monday, March 4, 2024 and will close on Friday, March 29, 2024. ELUNA's Alma Working Group released 213 enhancement requests for Alma that can receive votes. This first round of voting is designed to narrow the list of enhancements down to about 25-30 requests. A link to an Excel spreadsheet with a detailed description of each request is listed below.

Libraries who have an Institutional Membership with ELUNA are able to vote on enhancements. FLVC is a Consortial Member and will also cast a vote on behalf of the organization. FLVC staff will share with all the libraries which enhancements they support by March 18th. Typically, FLVC chooses 4-5 enhancement requests from the list. That list will be posted here.

2024 Alma Enhancements - Round 1

FLVC Recommendations for First Round of Voting (Posted: March 19, 2024)

After careful consideration and with input from the User Interface Standing Committee(UISC), FLVC would like to recommend the following four (5) Alma enhancements for the first round of voting:

Request ID Module Title
8839 Acquisitions Overview of order templates
8914 Administration In List Configuration Option in Request TOU Pickup Locations Policy
8991 Analytics Ability to report on additional historical events
8999 Fulfillment Resource Sharing - Add block for Ship from Scan-in items
8940 Res. Management Implementation of a new parameter in the NZ institution (Identifies orphan bibs)

Since each ballot is allotted 100 points, FLVC will put 20 points on each request. Remember, institutional members of ELUNA can also vote and they have the same number of points.

Below is a list of other Alma enhancement requests that were also considered by FLVC:

Request ID Module Title
7785 Acquisitions Link an order to existing inventory directly from a POL
8348 Acquisitions Make improvements to the Acquisitions Renewals task list and workflow
8861 Acquisitions Changing POL type after POL is sent
8945 Acquisitions Ability to Change POLs at the Item Level
8844 Administration Library opening hours for more than three (3) years
8853 Administration Remove user notes via process job
8771 Fulfillment E-Resources in the Network Zone and Course Reserve linking in the Institution Zone
8984 Fulfillment Resource Sharing - Lending Ship item physically check item barcode matches title
9005 Fulfillment Resource Sharing - Physical journal coverage should be considered for Resource sharing ILL request display.
6666 Res. Management More mapping options for Import Profiles
7768 Res. Management Remove set from collection
8741 Res. Management Improve Shelf Report functionality and responsiveness
8998 Res. Management Special Characters option in Metadata Editor

2024 Primo Enhancements

First Round Results (Posted: April 3, 2024)

The first round of voting for Primo Enhancements have been completed. 391 ELUNA and IGeLU members voted. ELUNA's Primo Working Group have decided to take the top 20 enhancements from this round and asked Ex Libris to evaluate and "point" each request on how easy or difficult it will be to implement. The vendor is committed to develop 150 points worth of enhancements this year. Once the evaluation is completed in late May, the working group will either recommend that the top 5-10 enhancements be implemented (up to 150 points) or that a second round of voting is needed. If a second round is done, it will be done in mid-June.

Below is a list of the top 20 enhancements. The requests recommended by FLVC are noted in red.

Rank Request ID Votes Title
1 9021 3283 A better DEI Term Tool
2 8756 3064 Primo VE Facet for physical availability, configurable for locations / policy
3 8871 2953 Primo VE Advanced search - Exact - Title: $a alone must find results
4 8959 2791 Combine two or more recent or saved searches
5 8760 2763 Add A-Z to database and journal search in Primo VE
6 8816 2140 Improve search in other languages
7 9000 1940 Edit the out-of-the-box search and facet rules in Primo VE
8 7799 1758 Add facets to Collection Discovery
9 8810 1333 Add the ability for patrons to change the default sort
10 8720 1298 "Begins with" and "exact phrase" searching against any search field
11 9019 1283 Network Zone DEI term tool
12 8870 1241 Advanced search: turn off FRBR for the results
13 9020 1195 Add DEI icon and/or information popup
14 8804 1178 E-resources in results when narrowing search down to Institution Zone (IZ) or library
15 8814 1120 User-defined favorite libraries that get preferential ranking in the Get It section and Libraries facet
16 8788 1097 Add configuration ability to discover selected CDI Newspaper Articles in main results
17 8961 1097 Enable greater granularity in display logic for Full Text services within the same interface
18 8868 1045 Resource Type Filter Ribbon: after a search, distinguish between resource types with and without results
19 8970 1040 Consolidate My Library Card display of loans/requests from all institutions in the network
20 8812 1022 Change handling of MARC fields 100 and 700 in citation styles in Primo VE

First Round of Voting (Posted: March 5, 2024)

The first round of voting for Primo Enhancements opened on Monday, March 4, 2024 and will close on Friday, March 29, 2024. ELUNA's Primo Working Group released 99 enhancement requests for Primo that can receive votes. A link to an Excel spreadsheet with a detailed description of each request is listed below.

Libraries who have an Institutional Membership with ELUNA are able to vote on enhancements. FLVC is a Consortial Member and will also cast a vote on behalf of the organization. FLVC staff will share with all the libraries which enhancements they support by March 18th. Typically, FLVC chooses 4-5 enhancement requests from the list. That list will be posted here.

2024 Primo Enhancements - Round 1

FLVC Recommendations for First Round of Voting (Posted: March 19, 2024)

After careful consideration and with input from the User Interface Standing Committee(UISC), FLVC would like to recommend the following four (4) Primo enhancements for the first round of voting:

Request ID Title
7799 Add Facets to Collection Discovery
8756 Primo VE Facet for Physical Availability, Configurable for Locations/Policy
8788 Add Configuration Ability to Discover Selected CDI Newspaper Articles in Main Results, Not Only in Newspaper Search
8805 Add Ability to Specify Which 856 Fields Are Used to Generate Primo VE Service Links

Since each ballot is allotted 100 points, FLVC will put 25 points on each request. Remember, institutional members of ELUNA can also vote, and they have the same number of points.

Below is a list of other Primo enhancement requests that were also considered by FLVC or the UISC:

Request ID Title
8252 Improve the title display configuration to allow statement of responsibility in Primo VE display
8759 Improving Journal Search with facets
8770 Add Uniform Title as a Search Index option for Hypertext Linking in Primo VE
8796 Add option to generate multiple Citations at once and export to text file
8797 Retain checkbox selection of records in brief results
8800 Add a proximity search operator
8964 Show journal coverage dates in brief results and journal search for physically held materials
8971 Add “read-only” option to the “Display to Public” setting for the display of personal delivery locations in Primo VE request forms

Second round of Rapido/RapidILL Enhancements ended on December 8, 2023

The first round of voting for ELUNA/IGELU NERS Rapido/RapidILL Enhancements ended on October 17th.  You can download the list of enhancement submissions here.

Note:  Your institution must be an ELUNA member to vote & all voting institutions must have a signed Rapido or RapidILL contract with ExLibris.

The following four enhancements have been included in the 2024 Roadmaps.  ExLibris will have one year to complete the developments.

RapidILL Enhancement Finalists
Request Title Description Proposed Solution Product Req. ID
Add “Conditional” to RapidILL

Sometimes libraries need to communicate things to each other that aren't citation issues. For instance, if a library has an HTML version of an article instead of a PDF with page numbers or a different edition of a book than the one listed in the request, that library might want to ask the borrower if that's an okay version for the patron. Right now the only way to communicate between libraries is through Bad Citation, and that doesn't allow libraries to respond to such queries. Adding a "Conditional" status that allows libraries to ask and answer questions that aren't citation problems would help patrons get the items they need instead of requiring libraries to guess at whether what they have is sufficient.

 

We can create a new Rapido action which will provide the ability to send an email to a partner library directly from within Rapido. The email will then be stored in the Rapido borrowing/lending request for later reference. RapidILL/Rapido 8558
Configuration option for mandatory fields in the Rapido request form Currently, there is no option for customers to set fields in the Rapido request form as mandatory (mark them with a red asterix, form can only be sent when field is not empty). However, it is not possible for libraries to fulfill requests where certain information is missing (e.g., no page numbers in digitization requests). We would appreciate if customers would become able to set any field in the form as mandatory such as it is already the case in the GetIt request forms in Primo VE.   Rapido 8484
Prevent multiple requests from a same borrowing library within a short period of time

Within a same day, we sometimes receive (in Alma) several RapidILL requests coming from a same institution for a same book or journal issue (native electronic materials or scans from physical materials): usually one request per book chapter, one request per article, etc., but sometimes, some of these requests are for multiple chapters or significant portions of a work. We assume that in most cases, these multiple requests come from a same requester, associated to the borrowing library.

In addition to copyright issues that multiple request raise, it is unreasonable to expect a lending library to expend spending a lot of time to scan significant portions of a work.

We don't expect any systematic mediation from borrowing libraries. This would increase the turnaround time, make the process heavier and slower for end-users and be in contradiction with encouraged integrations like Alma/RapidILL and Alma/Rapido. Instead, we would like lending libraries to have the possibility to limit the number of requests they receive from a same borrowing library for a same book or journal issue within a given (short) period of time.

Example of configuration: "Maximum XX requests in YY hours for a same book or journal issue from a same borrowing library", where 'XX' and 'YY' would be numeric values to select from a drop-down list.

Possible values for XX and YY should be defined in collaboration with the RapidILL and Rapido WGs.
In case the values for XX or YY would be reached:
1) Any new request matching the limits should be assigned to another lending institution that owns the requested material.
2) The borrowing library should be informed that there is a risk of multiple requests from a same requester. The library could reach the requester, explain the resulting copyright issues and/or decide if possible to acquire the highly demanded material.
3) If no other library can provide the material, request should be cancelled and associated with a new 'Request Cancellation Reason' code in Alma. It is important that Resource Sharing requests that would be cancelled for such reasons explain the requester that requesting a too large part of a journal issue or book is not without consequences or risks.

Development is for point one only: 1) Any new request matching the limits should be assigned to another lending institution that owns the requested material.

We can develop lender configurations to support this.

RapidILL 8530
Ability to query RapidILL lending library from Alma

Sometimes we need to contact the library that supplied a RapidILL request to query the copy they provided. For example, supplementary material that was requested was not included, or the incorrect article/chapter was uploaded and sent to our user. At the moment, we need to find out the institution and send them an email. It would be much more efficient if we could query the 'completed' request via Alma to the Library. This functionality should update the request status and record the communication with the request.

There is a Resupply request feature included in Rapido but is not currently possible within Alma Resource Sharing, so a similar solution would be useful.

  RapidILL/Alma 8487