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**Alma/Primo VE Main Resource Guide

This guide is one-stop site for everything related to FLVC's integrated library system (Alma) and discovery tool (Primo VE). Included are sections on training courses, basic functions of Alma, access to test environments, managing staff accounts, and more

Q&A February 2024 New Features Webinar

1. Question about Quicklinks providers and whether Ex Libris planned to expand their list with the rollout of auto-enabled Quicklinks in May.

 I found this list of providers in the Ex Libris Knowledge Center. As of now, I don't see any indication that Ex Libris plans to expand the current list on a large scale, but they do seem to be continuously updating it - a few have been added since last December. 

More information about how Quicklinks work from the documentation:

Quicklinks appear for a record under the following conditions:

  • The record has sufficient metadata including a DOI or a provider ID to support reliable links.

  • You have full text rights for this record and at least one provider that supports Quicklinks from a collection in Alma/SFX that has a DBID. If your activation source in Alma is a collection without a DBID (for example, a locally created collection, which is displayed on the Primo/VE UI as Alma/SFX local collection), the Quicklinks do not appear. This restriction is enabled to provide close quality control for Quicklinks and may be removed at a later stage.

2. Question about certain patrons, such as grad students. who need access to Library Resources after graduation, but are expired via the patron load.  What can be done to allow access?

  • You should work with your campus IT to identify those patrons groups and modify the expiration date to allow a few months access past the end of the semester via the patron load.  This is the best solution.
  • Or send in HelpDesk case.  FLVC can temporarily extend the expiration date, if we are have a list of patrons from you.

3. Is it possible to view additional IDs and/or the last day a patron account was updated from the patron list search in Alma?

  • Unfortunately, the only additional fields that can be added to the list is, User Group code and Purge Date
  • You may be able to create an Analytics Report with the fields needed.  FLVC can try to assist you with this, if needed.
    • Note:  Information from the current day will not be included since Analytics data is delayed by a day.

4. Is there a way to suppress damaged items?

  • Individual items can't be suppressed but you could put it into a Process Type that is suppressed.
  • Holdings records can be suppressed, so if there is one attached item, you can suppress the holdings

5. Question about whether Lending or Borrowing requests that were accidentally/prematurely closed, can these be recreated?

For both types of requests, it depends on the current status of the request.

Ex. If the request has been closed and is older than a couple of days, the patron information would've been removed, so the request could not be recreated, but if the error is discovered and reported before the Anonymization job runs, the Borrowing request can be recreated on behalf of the patron, and routed to the same lender, if needed.