The most common UBorrow workflow error happens at the Borrowing Library when the item is returned before the patron has even checked it out.
Once the UBorrow item has been Received from the Lender, a temporary item barcode is created in the Borrowing Library's database. Once the item is returned, it is no longer a temporary item, the status of the request has been changed on both Borrowing & Lending, and the item can no longer be loaned to the patron without FLVC intervention to recreate the request and ship it from the same Lender.
The premature return happens because (and this is just speculation), the UBorrow workflow gets mixed up or intertwined with the Circulation Workflow.
In Circulation, to "Receive" or process an item from a different Campus location, you discharge it, which generates the Hold Request Letter and Slip.
While we are using AlephILL as the back end system for UBorrow, the only fix is to diligently keep UBorrow workflows separate from Circulation workflows.
Another common workflow error happens at the Lending Library where items are mailed to the Borrowing Library to fulfill a request, but not Shipped in AlephILL.
Lending Library staff need to pay attention to the status of items - see the Lending Statuses page.
Items that have the status expired, canceled or answer unfilled should not be mailed to the Borrower.
UBorrow is an automated system and once those statuses are set, either manually or automatically, the system will send the request to the next available supplier.
In many cases, you may know that your library is the only holder of a particular item. Before mailing the request, please contact FLVC Help Desk so that we can ensure that the statuses are in the correct state, and there is a proper audit trail in AlephILL for your mailed items.